Frequently Asked Questions



Delivery

We ship to the following regions. For any regions not listed, please contact us.

Asia China (Hong Kong/Macao) / Taiwan / Korea / Indonesia / Philippines / Malaysia
Singapore / Thailand / Mongolia / United Arab Emirates, etc.
America United States / Canada / Chile, etc.
Europe Great Britain / Germany / France / Spain / Sweden / Austria / Netherlands
Switzerland / Denmark / Poland / Portugal / Russia, etc.
Oceania Australia / New Zealand, etc.

Shipping fees vary by region; please see the shipping fees for each region below.
Note that shipping fees per order do not change even if you purchase several items.

Asia JPY 2,000
America / Oceania JPY 4,000
Europe JPY 5,000

*If you purchase of more than 20,000 JPY, shipping will be free.

It usually takes about 7 to 10 days to compleate shipping after an order is made.
However, the shipment may arrive earlier or later depending on your order details.
These are the general number of days required for delivery from shipment to arrival for each of the following regions.
These are only guidelines, and shipment may take longer in some cases.
Your understanding is appreciated.

Asia China (Hong Kong / Macao) / Taiwan / Korea / Philippines / Singapore 2~3日
Indonesia / Malaysia / Thailand / United Arab Emirates 3~4日
America United States / Canada 3~4日
Europe Great Britain / France / Spain / Austria / Netherlands / Switzerland / Denmark 2~3日
Germany / Sweden / Poland / Russia 3~4日
Oceania Australia / New Zealand 3~5日

It usually takes about 7 to 10 days to compleate shipping after an order is made.
However, the shipment may arrive earlier or later than 10 days depending on your order details.
You will receive a confirmation email telling you when the product has shipped, so please wait for that email.

You can find your tracking number on My Page after completing your purchase with us.
Note that as the tracking number is issued before the product is shipped, there may be times when you are unable to check the delivery status.
Your understanding is appreciated.

Due to the system we use, tracking numbers are issued before products are shipped.
This means that you will not be able to check the delivery status if you enter your tracking number before the product has been shipped.
You will receive a confirmation email telling you when the product has shipped, so please wait for that email.

For shipping reasons, if you order three or more items at once, the items may be separated into multiple shipments.
The product that has not yet arrived will likely arrive in a second shipment. It should arrive soon.
Also, as only one EMS tracking number can be display on My Page, please contact us for additional tracking numbers.




Order

After sign in, you can look at your order history on My Page.
Also, please check if you received an email that is sent when the order is completed.

After sign in, you can look at your order history on My Page.

It is possible that payment has not been completed for your selected payment method.
Please check if the payment step has been completed until the end.

When you have correctly completed your order, “We have received your order” will be displayed on the screen.
If you finish the ordering procedure without this message being displayed, your order will not be processed properly.
Even if you have completed the payment section, make sure that you carry on and complete all of the steps until the end.




Items

We can obtain stock in some cases. Please contact us for information.

Please see the following information page. *The values are only the guide.
[Merchandise]

Many DIANA products are made of genuine leather.
Please see the following page for information about the properties of each product.
[About the material]




Return/Exchange

As a general rule, we do not accept returns or exchanges for products purchased on "GINZA DIANA GLBAL WEB SHOP".

As a general rule, we can only accept returns(exchanges) unused items that are brought to a store in Japan.
Please contact us if you wish to exchange a product at a store.




DIANA POINT

If you sign up as a member at our site, you will be able to use Diana Points when shopping online.
You can only use Diana Points at this site.
1 Diana Point is worth 1 Japanese yen.
When you shop online at our site, you can use Diana Points to cover payment in increments of 100 points after you have earned at least 500 points.
The expiration date for Diana Points is 1 year from the date you most recently used or earned points.
Note that if you do not use or earn points for 1 year, then all your points will become void.
[DIANA POINT]

You will receive points when shipping of the product ordered is complete.
You will receive a confirmation email telling you when the product has shipped, so please wait for that email.

Please contact us so that we can return the points you used in the procedure that failed.




Sign up

There is no sign up fee, annual membership fee or any other such fee.

Due to the properties of our system, some countries cannot be selected.
Please contact us if you cannot select the country where you live.
We will complete membership sign up on your behalf.

Please be assured that your order will be delivered to you correctly even if your address is entered in Pinyin.




Store

DIANA does not have any shops in countries other than Japan.

DIANA does not have any shops outside of Japan. Please visit one of our shops in Japan.
If an item you want is in stock, we can have it put aside for you. If you wish to do so, please contact us.




Other

Please contact us so that we can send you the form required for the procedure.

Customs duty and value-added tax or an equivalent duty are not included in the price of your order.
So as part of the customs declaration, please pay this amount, if customs require you to pay customs duty and value added tax, etc.

DIANA Co., Ltd. is a Japanese women’s shoe store that sells fashionable shoes and handbags for women.

Small / Large size

  • SNS
  • Shop information / Brand information

Payment Option

credit card
Credit card
PayPal
You can pay with PayPal !
Alipay
You can pay with Alipay !
union pay
Union Pay
  • facebook
  • 新浪微博
  • Flagship Shops
  • Shop list in Japan